Sales Operations Professional CRM (m/f), Zuerich

By bridging the gap between the physical and digital worlds, we help to accelerate digitalisation and sustainability: so that our customers around the world can become more competitive, resilient and sustainable.

Your mission and responsibilities

• You are responsible for topics such as customer classification, market segmentation, funnel management and actively promote the optimization of account structures in the CRM landscape.
• When introducing new CRM tools, strategies and processes, you will act as project manager and change manager.
• Together with the team, you will work on the operational deployment of our cloud-based CRM system.
• In addition, you will be the contact person for reporting such as the creation of ad hoc reports and further data analyses.
• You will coordinate global and local customer satisfaction surveys and develop management recommendations based on the results.
• Our commercial apprentices in their first year of training can count on you as a competent practical adviser.

Your qualifications and experiences

• You think analytically and in a structured way and enjoy the operative implementation in our CRM landscape.
• You have a good understanding of database structures.
• You have a high level of customer orientation.
• You are happy to impart knowledge and business guidelines our commercial apprentices.

Your personality and skills

• You have a university degree in (business) information technology, business administration or a comparable field of study.
• have several years of professional experience in the field of CRM and you are familiar with the application of CRM systems.
• You have experience in the implementation of sales processes.
• You speak German and you have a very good knowledge of English; knowledge of French is an advantage.
• You are communicative, proactive and show initiative
• You act as an interface to the sales organization and you have a good network within the company.