Sales Operations Professional CRM (m/f), Zuerich

Premier groupe européen de haute technologie, Siemens conjugue depuis toujours performance technique, innovation, qualité et fiabilité.
Nos activités centrées sur les secteurs des infrastructures et des villes, l'industrie, l'énergie et la santé, ciblent des marchés de croissance sur lesquels le Groupe nourrit l'ambition d'être leader.

Your mission and responsibilities

• You are responsible for topics such as customer classification, market segmentation, funnel management and actively promote the optimization of account structures in the CRM landscape.
• When introducing new CRM tools, strategies and processes, you will act as project manager and change manager.
• Together with the team, you will work on the operational deployment of our cloud-based CRM system.
• In addition, you will be the contact person for reporting such as the creation of ad hoc reports and further data analyses.
• You will coordinate global and local customer satisfaction surveys and develop management recommendations based on the results.
• Our commercial apprentices in their first year of training can count on you as a competent practical adviser.

Your qualifications and experiences

• You think analytically and in a structured way and enjoy the operative implementation in our CRM landscape.
• You have a good understanding of database structures.
• You have a high level of customer orientation.
• You are happy to impart knowledge and business guidelines our commercial apprentices.

Your personality and skills

• You have a university degree in (business) information technology, business administration or a comparable field of study.
• have several years of professional experience in the field of CRM and you are familiar with the application of CRM systems.
• You have experience in the implementation of sales processes.
• You speak German and you have a very good knowledge of English; knowledge of French is an advantage.
• You are communicative, proactive and show initiative
• You act as an interface to the sales organization and you have a good network within the company.