Customer Service Assistant (m/w/d) multilingual, Pforzheim (near Stuttgart)

Since 1860 TAG Heuer is the leader in prestigious sports watches and chronographs. TAG Heuer watches epitomize prestige and performance and brilliantly fuse technology with design.

For our After Sales & Customer Service Team in Pforzheim (near Stuttgart) we are looking for

Customer Service Assistant (m/w/d) – multilingual

POSITION

• Interface between customers and TAG Heuer workshop to handle the correspondence and telephone contact with end customers and jewellers to their complete satisfaction

o Professional processing of customer requests and orders (by telephone and e-mail)
o Follow-up and implementation of complaint management
o Communication and cooperation with repair centres and boutiques

• Responsible for receipting of all customer repairs onto in-house database and all related administrative tasks

o Effective use of in-house database and systems for administrative processing and documentation
o Preparation and dispatch of cost estimates and credit notes
o Invoicing to customers, acceptance and processing of repairs and warranty services
o Work with logistics department shipping and tracking spare parts and repairs

PROFILE

• Commercial education or similar
• Professional experience in a similar administration / customer service role
• Multilingual written and verbal communication skills: French / English / German
• Knowledge of and ability to use various computer systems (e.g. Microsoft Office programs)
• A strong sense of service and absolute customer-orientation
• Able to handle customer complaints and queries in a professional manner
• Be able to work under pressure and high volume with a good degree of accuracy
• Able to prioritise and plan own workload in accordance with deadlines