Commercial Program Manager – Auto Mobility (m/f/d), Paris

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Tasks

We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).

Principal Accountabilities:

PRE-SALES

Strategic account planning:

• Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
• Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
• Opportunity/pipeline development:
• Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
• Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.

SALES

Preparing the deal/ Closing the deal:

• Support process management of single BU tenders (where needed).
• Perform quality assurance of single BU tenders, including needed actions to support their completion.
• Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
• Support the proposal presentation as required.
• Implementing the deal:
• Support and monitor single BU implementations.
• Works closely with BU teams to ensure implemented solutions meet customers’ requirements.

AFTER SALES

Service delivery and performance management:

• Jointly with the BU, identify opportunities for improvement from customer interactions
• Account Maintenance:
• QRR/QBR prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
• Project manage CSU based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
• Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
• Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
• Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
• Support the deployment of GRI/PSS to the customer.
• Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
• Support ‎performance dialogues and other customer development progress discussions and planning sessions.

OTHER

Customer Relationship development:

• Support GCD/RCM as required for maintaining the customer relationship.
• Act as contact for the customer and channel communication to account teams and internal functions.
• Sharing Knowledge:
• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
• Provide customer thought leadership and insights.

Profile

• Bachelor Degree/Tertiary Education in related discipline
• 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
• Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
• Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
• Project Management experience
• Business acumen and understanding of key financial and commercial principles
• Excellent communication & interpersonal skills. Experience working with virtual teams
• Good problem solving skills, analytical and critical thinking
• Ability to manage in matrix structure (Networking; persuasive)
• Excellent English & French language proficiency level