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Unternehmen
DHL Express International FranceOrt
ParisCommercial Program Manager – Auto Mobility (m/f/d), Paris
Verkehrstechnik
Transport
Vertrieb
DHL Express International France
Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.
Tasks
We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).
Principal Accountabilities:
PRE-SALES
Strategic account planning:
- Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
- Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
- Opportunity/pipeline development:
- Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
- Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.
SALES
Preparing the deal/ Closing the deal:
- Support process management of single BU tenders (where needed).
- Perform quality assurance of single BU tenders, including needed actions to support their completion.
- Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
- Support the proposal presentation as required.
- Implementing the deal:
- Support and monitor single BU implementations.
- Works closely with BU teams to ensure implemented solutions meet customers’ requirements.
AFTER SALES
Service delivery and performance management:
- Jointly with the BU, identify opportunities for improvement from customer interactions
- Account Maintenance:
- QRR/QBR prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
- Project manage CSU based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
- Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
- Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
- Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
- Support the deployment of GRI/PSS to the customer.
- Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
- Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
- Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
- Support performance dialogues and other customer development progress discussions and planning sessions.
OTHER
Customer Relationship development:
- Support GCD/RCM as required for maintaining the customer relationship.
- Act as contact for the customer and channel communication to account teams and internal functions.
- Sharing Knowledge:
- Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
- Provide customer thought leadership and insights.
Profile
- Bachelor Degree/Tertiary Education in related discipline
- 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
- Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
- Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
- Project Management experience
- Business acumen and understanding of key financial and commercial principles
- Excellent communication & interpersonal skills. Experience working with virtual teams
- Good problem solving skills, analytical and critical thinking
- Ability to manage in matrix structure (Networking; persuasive)
- Excellent English & French language proficiency level
Apply
Die Stellenanzeige wurde am 08/12/2023 archiviert.
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