Commercial Program Manager – Auto Mobility (m/f/d), Paris

When you think of DHL Group, the first things that probably spring to mind are our distinctive corporate colours, yellow and red. But our identity as a company – and as an employer – runs much deeper than that.

It is our culture, our values and the way we nurture the individual talents of each and every one of our people that set us apart from other employers. Just as important is the appreciation that all our employees experience in the form of recognition and remuneration for their very own personal contributions.

Tasks

We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).

Principal Accountabilities:

PRE-SALES

Strategic account planning:

• Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
• Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
• Opportunity/pipeline development:
• Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
• Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.

SALES

Preparing the deal/ Closing the deal:

• Support process management of single BU tenders (where needed).
• Perform quality assurance of single BU tenders, including needed actions to support their completion.
• Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
• Support the proposal presentation as required.
• Implementing the deal:
• Support and monitor single BU implementations.
• Works closely with BU teams to ensure implemented solutions meet customers’ requirements.

AFTER SALES

Service delivery and performance management:

• Jointly with the BU, identify opportunities for improvement from customer interactions
• Account Maintenance:
• QRR/QBR prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
• Project manage CSU based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
• Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
• Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
• Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
• Support the deployment of GRI/PSS to the customer.
• Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
• Support ‎performance dialogues and other customer development progress discussions and planning sessions.

OTHER

Customer Relationship development:

• Support GCD/RCM as required for maintaining the customer relationship.
• Act as contact for the customer and channel communication to account teams and internal functions.
• Sharing Knowledge:
• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
• Provide customer thought leadership and insights.

Profile

• Bachelor Degree/Tertiary Education in related discipline
• 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
• Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
• Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
• Project Management experience
• Business acumen and understanding of key financial and commercial principles
• Excellent communication & interpersonal skills. Experience working with virtual teams
• Good problem solving skills, analytical and critical thinking
• Ability to manage in matrix structure (Networking; persuasive)
• Excellent English & French language proficiency level