Billing Specialist (f/m), Berlin

Kabam is the leader in the western world for free-to-play games for traditional players with first and third party published titles. Kabam games are available on mobile devices via its own dedicated channel in the Apple App Store, Google Play, Amazon Appstore, and on the Web via Facebook, Yahoo, Kabam.com and other platforms. Kabam is the fastest growing Internet media company in the San Francisco Bay Area and the 17th fastest growing company overall in the U.S., according to Deloitte LLP. Kabam's 2013 revenues exceeded $360 million, a 100 percent increase over 2012. The company is valued at more than $1 billion, profitable, cash-flow positive, and has created four titles that have grossed more than $100 million each in their life.
Kabam's Kingdoms of Camelot franchise has grossed more than $250 million in less than four years, making it one of the top 10 strategy franchises of all time. In 2012, Kabam Publishing was launched to provide third-party developers access to Kabam's technology platform, distribution channels, data analytics and best practices that Kabam's in-house development teams use to bring wildly successful games to players worldwide. Kabam has 800 employees around the world, with corporate headquarters in San Francisco. The company's investors include Alibaba, Canaan Partners, Google, MGM, Intel, Pinnacle Ventures, Redpoint Ventures, Warner Brothers and others. More information about Kabam can be found at www.kabam.com.

Are you a creative self-starter who is passionate about games? We want to meet you! As a Billing Specialist at Kabam, you are part of our dynamic Billing team in Berlin and worldwide. You will be responsible to provide our players with a world class support and assist them with their payment request and resolve any issues they may experiencing.

WHAT YOU'LL DO

• Responding to payment partner inquiries.
• Identifying trends in payment issues; and liaising with various internal teams to resolve them.
• Providing useful feedback to help continuously improve our tools and procedures.
• Identifying opportunities to improve player experience and drive loyalty.
• Delivering outstanding customer service while maintaining high productivity.

WHAT WE'RE LOOKING FOR

• Outstanding written communication skills in French, Italian or German and proficiency in English.
• Proficiency in a third language (French, Italian, German) would be a big plus.
• Strong customer service experience, with great writing skills is a must.
• Able to quickly assess a customer's issue and take swift, well informed action with minimal oversight.
• Proven analytical and problem solving expertise.
• Ability to juggle multiple tasks and have fun in a fast-paced, startup environment.

NICE BUT NOT NECESSARY

• Experience with chargebacks and disputes.
• Experience with refund requests.
• Experience with SalesForce.
• Experience with TrialPay, PayPal, Pay by Mobile, Google Wallet and iOS billing support.
• Experience in the gaming industry is nice but not necessary.