Territory IT Proximity Support Agent (m/f/d), Munich

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.

Missions

• Fixing of issues/requests as WiFi access problems, blocked accounts, accessory replacements and New Joiners
• Coachings and trainings (One-2-One Sessions)
• Provisioning and maintenance of DIY services and machines, such as vending machines, terminals for network connection tests or Smartcard services
• Installation and verification of new systems, the last validated OS, software and security updates
• Onsite support at the user workplace, in case the request/issue is not solvable in a One-2-One session.
• Training other staff members on troubleshooting and diagnosing problems

Profile

• Completed apprenticeship as an IT professional / IT specialist or equivalent/higher apprenticeship
• Applying the learned and experienced IT knowledge in most situations with limited need for advice and support
• Aiming at increasing user satisfaction, problems are solved efficiently and on time
• Ability to document findings and insights in an appropriate way to ensure proper increase in knowledge and knowledge management, proactive sharing of information within the team
• Characteristics such as team ability, communication strength and flexibility
• Very good German and English language skills in word and writing
• You don't meet every criterion? No problem, you are more than welcome to apply anyway.
• It is important for us that you can develop and grow in this position.

Benefits

• 30 days' holiday and additional special leave days
• Work in the office and from home
• A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
• Allowances for Job Ticket Deutschland, car & bicycle leasing
• Subsidies for Job Ticket Germany, car & bicycle leasing
• Company pension scheme with BVV
• Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
• Insurance cover via a group accident insurance and survivors' insurance
• A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass