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Company
BNP ParibasPlace(s)
MünchenTerritory IT Proximity Support Agent (m/f/d), Munich
Permanent
Bank
Finance
Finance
IT / Computer Science
Offer archived at 22/05/2024
BNP Paribas
DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.
Missions
- Fixing of issues/requests as WiFi access problems, blocked accounts, accessory replacements and New Joiners
- Coachings and trainings (One-2-One Sessions)
- Provisioning and maintenance of DIY services and machines, such as vending machines, terminals for network connection tests or Smartcard services
- Installation and verification of new systems, the last validated OS, software and security updates
- Onsite support at the user workplace, in case the request/issue is not solvable in a One-2-One session.
- Training other staff members on troubleshooting and diagnosing problems
Profile
- Completed apprenticeship as an IT professional / IT specialist or equivalent/higher apprenticeship
- Applying the learned and experienced IT knowledge in most situations with limited need for advice and support
- Aiming at increasing user satisfaction, problems are solved efficiently and on time
- Ability to document findings and insights in an appropriate way to ensure proper increase in knowledge and knowledge management, proactive sharing of information within the team
- Characteristics such as team ability, communication strength and flexibility
- Very good German and English language skills in word and writing
- You don't meet every criterion? No problem, you are more than welcome to apply anyway.
- It is important for us that you can develop and grow in this position.
Benefits
- 30 days' holiday and additional special leave days
- Work in the office and from home
- A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
- Allowances for Job Ticket Deutschland, car & bicycle leasing
- Subsidies for Job Ticket Germany, car & bicycle leasing
- Company pension scheme with BVV
- Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
- Insurance cover via a group accident insurance and survivors' insurance
- A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass
Apply
Offer archived at 22/05/2024