Territory IT Proximity Support Agent (m/f/d), Munich

BNP Paribas

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Company

BNP Paribas

Place(s)

München
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Territory IT Proximity Support Agent (m/f/d), Munich

Permanent
Bank
Finance
IT / Computer Science
Updated Over 4 weeks ago
 

BNP Paribas

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.

Missions

  • Fixing of issues/requests as WiFi access problems, blocked accounts, accessory replacements and New Joiners
  • Coachings and trainings (One-2-One Sessions)
  • Provisioning and maintenance of DIY services and machines, such as vending machines, terminals for network connection tests or Smartcard services
  • Installation and verification of new systems, the last validated OS, software and security updates
  • Onsite support at the user workplace, in case the request/issue is not solvable in a One-2-One session.
  • Training other staff members on troubleshooting and diagnosing problems

Profile

  • Completed apprenticeship as an IT professional / IT specialist or equivalent/higher apprenticeship
  • Applying the learned and experienced IT knowledge in most situations with limited need for advice and support
  • Aiming at increasing user satisfaction, problems are solved efficiently and on time
  • Ability to document findings and insights in an appropriate way to ensure proper increase in knowledge and knowledge management, proactive sharing of information within the team
  • Characteristics such as team ability, communication strength and flexibility
  • Very good German and English language skills in word and writing
  • You don't meet every criterion? No problem, you are more than welcome to apply anyway.
  • It is important for us that you can develop and grow in this position.

Benefits

  • 30 days' holiday and additional special leave days
  • Work in the office and from home
  • A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
  • Allowances for Job Ticket Deutschland, car & bicycle leasing
  • Subsidies for Job Ticket Germany, car & bicycle leasing
  • Company pension scheme with BVV
  • Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
  • Insurance cover via a group accident insurance and survivors' insurance
  • A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass

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