Technical 2nd level support Bosch eBike Systems (m/f), Reutlingen

Missons

• Integrated implementation: You will be responsible for technical 2nd level support in Europe for dealers and end-customers for Bosch eBike Systems.
• Observe, and think ahead: You will be taking care of the technical analysis, defects and claims together with our customer.
• Networked communication: You will be responsible for answering technical and complex customer requests proficiently via the internet (e.g. Facebook), email and phone.
• Conscientious coordination: You will be able to make fast and effective decisions with the handling and de-escalation of difficult customer claims.
• Take responsibility: You will internally clarify unknown or escalated claims with other departments within Bosch eBike (e.g. engineering and legal).

Profile

• Personality: good at communication and conducting diplomatic proceedings
• Working practice: independent and efficient way of handling customer requests
• Experience and Knowledge: experience in the bike industry and/or in customer service desirable
• Languages: fluent in Dutch, French and English verbal and written
• Education: completed professional education in a technical field, ideally two-wheeler master mechanic or bicycles master mechanic