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Company
BoschPlace(s)
BerlinSalesforce Administrator (m:w), Berlin
Permanent
Engineering, sciences, health, Sales, distribution, customer service
Offer archived at 20/09/2019
Bosch
Salesforce Administrator (m:w), Berlin
Ihre Aufgaben
- Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards
- Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
- Maintain overall system configuration, change control, and enhancements
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
- Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
- Manage instance to ensure data integrity, security and daily basic audits
- Assists in conducting training of Business Owners for new features and help with roll-out
- Present changes/system enhancements and overall training to diverse audiences
- Manage mass imports and exports of data
- Provide high quality support via ticket system
- Develop best practices for reporting, access models, SSO strategies and audit controls
- Master of governance limits and overall platform scalability (with Product, Developers)
- Develop best practices for emergency procedures around Salesforce
- Undertake additional projects as directed by management
- Work on scalable packages that we can offer to all our clients (managed, unmanaged)
- Help with QA during projects and/or guide User Acceptance Testing
- Help with deployments (in a Github environment) and work towards continuous integration.
Ihr Profil
- 3+ years technical support for web-based applications or similar
- 3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base, ideally with some form of people management
- B.S. or a B.A. college degree or commensurate work experience
- Working knowledge of relational databases design concepts and data management
- Well-versed in agile methodology / processes
- Experience in Salesforce migrations a plus
- At least basic understanding of Salesforce coding (APEX, Java etc.)
- At least a basic understanding of Salesforce integration options
- Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
- Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
- Analytical business process development skills and problem solving skills
- Ability to troubleshoot system, process and data issues
- People Management experience a plus
- Open to discussions, team-oriented
Bewerben
Offer archived at 20/09/2019