Salesforce Administrator (m:w), Berlin

Ihre Aufgaben

• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
• Maintain overall system configuration, change control, and enhancements
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Manage instance to ensure data integrity, security and daily basic audits
• Assists in conducting training of Business Owners for new features and help with roll-out
• Present changes/system enhancements and overall training to diverse audiences
• Manage mass imports and exports of data
• Provide high quality support via ticket system
• Develop best practices for reporting, access models, SSO strategies and audit controls
• Master of governance limits and overall platform scalability (with Product, Developers)
• Develop best practices for emergency procedures around Salesforce
• Undertake additional projects as directed by management
• Work on scalable packages that we can offer to all our clients (managed, unmanaged)
• Help with QA during projects and/or guide User Acceptance Testing
• Help with deployments (in a Github environment) and work towards continuous integration.

Ihr Profil

• 3+ years technical support for web-based applications or similar
• 3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base, ideally with some form of people management
• B.S. or a B.A. college degree or commensurate work experience
• Working knowledge of relational databases design concepts and data management
• Well-versed in agile methodology / processes
• Experience in Salesforce migrations a plus
• At least basic understanding of Salesforce coding (APEX, Java etc.)
• At least a basic understanding of Salesforce integration options
• Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
• Analytical business process development skills and problem solving skills
• Ability to troubleshoot system, process and data issues
• People Management experience a plus
• Open to discussions, team-oriented