Head of OMS France, Craywick

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Role Purpose:
Operations :
Pursue service excellence, optimum productivity, profitability and effective use of resources within your direct team as well as any indirect Global Service Center (GSC) Team allocated to your business.
Provide overall strategic leadership and allocate resources effectively to ensure operational excellence
Motivate staff through effective leadership, promoting a spirit of teamwork and career-pathing.
Build strong relationships with customers to maintain and/or increase business through a true partnership.
Act as a senior point of contact and/or escalation for customers.
Coach, lead and teach operational processes and excellence while utilizing internal and external tools, best practices and quality guidelines
Maintain a constant drive to improve DHL processes in line with global goals while looking for ways to improve productivity
Actively engage with implementation of new customers in conjunction with the Customer Implementation, Business Solutions and IT teams
Promote new functionality for current customers in conjunction with the Customer Implementation, Business Solutions and IT teams
Ensure processes, KPI’s and customer expectations are followed
Ensure customers are kept profitable
Business Development :
Develop and maintain a strategy for expanding OMS business in France
Create a plan for developing new business and create an active pipeline of new customers
Direct the RFP process for customers within stated responsibility
Management of the sales pipeline through appropriate CRM resources
Contribute towards country/regional budget by consistently delivering new customer wins
Contribute towards team objectives while also providing input into strategic direction
Qualifications:
Excellent understanding of Supply Chain Management, PO Management, 3PL / 4PL service types, finance, and processes
Substantial knowledge of all supply chain products – Origin, Freight, DC, Transport, Visibility Systems, and good working knowledge of Contract Logistics (DC and Transport) operations
Fully capable of executing at each stage of the sales cycle – initial relationship development, basic solutions design, systems demonstrations/expertise, presentation building, value proposition construction, and gaining senior executive buy-in
Ability to develop and communicate (internally and externally) complex and integrated commercial solutions at a high level
Assertive and able to influence others, team player, communication, presentation and training skills.
Strong communicator and negotiator
Project management experience a large plus including driving new systemic solutions
Experience of developing international solutions for global customers working at a senior / board level
Strong analytical skills combined with a systematic problem solving approach
Competency in Microsoft office tools: Word, Excel, PowerPoint, Visio, etc.
Cross-cultural competence