Head of OMS France (m/f/d), Craywick

When you think of DHL Group, the first things that probably spring to mind are our distinctive corporate colours, yellow and red. But our identity as a company – and as an employer – runs much deeper than that.

It is our culture, our values and the way we nurture the individual talents of each and every one of our people that set us apart from other employers. Just as important is the appreciation that all our employees experience in the form of recognition and remuneration for their very own personal contributions.

Role Purpose

Operations :

• Pursue service excellence, optimum productivity, profitability and effective use of resources within your direct team as well as any indirect Global Service Center (GSC) Team allocated to your business.
• Provide overall strategic leadership and allocate resources effectively to ensure operational excellence
• Motivate staff through effective leadership, promoting a spirit of teamwork and career-pathing.
• Build strong relationships with customers to maintain and/or increase business through a true partnership.
• Act as a senior point of contact and/or escalation for customers.
• Coach, lead and teach operational processes and excellence while utilizing internal and external tools, best practices and quality guidelines
• Maintain a constant drive to improve DHL processes in line with global goals while looking for ways to improve productivity
• Actively engage with implementation of new customers in conjunction with the Customer Implementation, Business Solutions and IT teams
• Promote new functionality for current customers in conjunction with the Customer Implementation, Business Solutions and IT teams
• Ensure processes, KPI’s and customer expectations are followed
• Ensure customers are kept profitable

Business Development :

• Develop and maintain a strategy for expanding OMS business in France
• Create a plan for developing new business and create an active pipeline of new customers
• Direct the RFP process for customers within stated responsibility
• Management of the sales pipeline through appropriate CRM resources
• Contribute towards country/regional budget by consistently delivering new customer wins
• Contribute towards team objectives while also providing input into strategic direction

Qualifications

• Excellent understanding of Supply Chain Management, PO Management, 3PL / 4PL service types, finance, and processes
• Substantial knowledge of all supply chain products – Origin, Freight, DC, Transport, Visibility Systems, and good working knowledge of Contract Logistics (DC and Transport) operations
• Fully capable of executing at each stage of the sales cycle – initial relationship development, basic solutions design, systems demonstrations/expertise, presentation building, value proposition construction, and gaining senior executive buy-in
• Ability to develop and communicate (internally and externally) complex and integrated commercial solutions at a high level
• Assertive and able to influence others, team player, communication, presentation and training skills.
• Strong communicator and negotiator
• Project management experience a large plus including driving new systemic solutions
• Experience of developing international solutions for global customers working at a senior / board level
• Strong analytical skills combined with a systematic problem solving approach
• Competency in Microsoft office tools: Word, Excel, PowerPoint, Visio, etc.
• Cross-cultural competence