Global Operations Manager Enterprise Services (m/f/d), Erlangen

Premier groupe européen de haute technologie, Siemens conjugue depuis toujours performance technique, innovation, qualité et fiabilité.
Nos activités centrées sur les secteurs des infrastructures et des villes, l'industrie, l'énergie et la santé, ciblent des marchés de croissance sur lesquels le Groupe nourrit l'ambition d'être leader.

Your tasks and responsibilities

• As global Operations Manager of Enterprise Services at Headquarters Operations, you are responsible for supporting the countries and regions around the globe in their delivery of ES operational projects
• You enable and consult local project teams in the relevant countries
• By doing so, you drive operational excellence, quality and customer satisfaction globally with our country teams
• You are applying and continue to evolve the PM@Siemens Healthineers methodology as well as the global Enterprise Services process framework
• You assess and monitor the maturity of operational sites, identify improvement opportunities together with the local management and project teams to jointly close gaps and enhance capabilities
• You provide governance oversight and guidance to support the countries in the analysis and assessment of project risks and opportunities and the development of effective mitigation actions
• You establish an operations excellence culture, collect and share best practices in the global community and contribute to enhancing the country’s capabilities to deliver
• To find out more about the specific business, have a look at Enterprise-Services.

Your qualifications and experience

• You possess a successfully completed university degree in a technical, project or operations management-related discipline or equivalent combination of education and experience
• You have 5+ years’ experience as a Senior Project or Operations Manager and 3+ years’ experience with enterprise customers
• You have significant experience in comprehensive services and solution project delivery and operations with healthcare customers
• You have experience in applying digital tools in services delivery and in using data analytics to improve delivery excellence
  
• You possess good customer-facing skills
• You have experience in managing a diverse set of stakeholders and in keeping them engaged
• Furthermore, you have a proven track record of your ability to plan and organize, in order to achieve short and longer-term objectives

Your attributes and skills

• You have a very good command of the English and German language, French or Spanish language skills will be considered an asset
• You have a proven track record of successfully handling critical situations
• You have the ability to work well in a team and to coach other team members
• To support our project teams, you are ready for international travel (~ 20 percent)
• You don’t compromise on quality: you think strategically, and you are motivated to drive ongoing process optimization ahead