Global Operations Manager Enterprise Services (m/f/d), Erlangen

By bridging the gap between the physical and digital worlds, we help to accelerate digitalisation and sustainability: so that our customers around the world can become more competitive, resilient and sustainable.

Your tasks and responsibilities

• As global Operations Manager of Enterprise Services at Headquarters Operations, you are responsible for supporting the countries and regions around the globe in their delivery of ES operational projects
• You enable and consult local project teams in the relevant countries
• By doing so, you drive operational excellence, quality and customer satisfaction globally with our country teams
• You are applying and continue to evolve the PM@Siemens Healthineers methodology as well as the global Enterprise Services process framework
• You assess and monitor the maturity of operational sites, identify improvement opportunities together with the local management and project teams to jointly close gaps and enhance capabilities
• You provide governance oversight and guidance to support the countries in the analysis and assessment of project risks and opportunities and the development of effective mitigation actions
• You establish an operations excellence culture, collect and share best practices in the global community and contribute to enhancing the country’s capabilities to deliver
• To find out more about the specific business, have a look at Enterprise-Services.

Your qualifications and experience

• You possess a successfully completed university degree in a technical, project or operations management-related discipline or equivalent combination of education and experience
• You have 5+ years’ experience as a Senior Project or Operations Manager and 3+ years’ experience with enterprise customers
• You have significant experience in comprehensive services and solution project delivery and operations with healthcare customers
• You have experience in applying digital tools in services delivery and in using data analytics to improve delivery excellence
  
• You possess good customer-facing skills
• You have experience in managing a diverse set of stakeholders and in keeping them engaged
• Furthermore, you have a proven track record of your ability to plan and organize, in order to achieve short and longer-term objectives

Your attributes and skills

• You have a very good command of the English and German language, French or Spanish language skills will be considered an asset
• You have a proven track record of successfully handling critical situations
• You have the ability to work well in a team and to coach other team members
• To support our project teams, you are ready for international travel (~ 20 percent)
• You don’t compromise on quality: you think strategically, and you are motivated to drive ongoing process optimization ahead