Change & Problem Coordinator (m/f/n), Luxembourg

Creos Luxembourg S.A. is the operator of electricity and natural gas networks in Luxembourg. Nearly 900 employees currently serve the company.

Creos is responsible for the planning, construction, maintenance, and operation of high, medium, and low voltage electricity networks, as well as high, medium, and low pressure natural gas pipelines that it owns or has been entrusted to manage. The networks managed by Creos include more than 12,000 km of electricity lines and approximately 2,200 km of natural gas pipelines, serving over 317,000 electricity customers and around 50,000 natural gas customers.

Tasks

• You review, assess, prioritize, and coordinate standard, normal, and emergency changes
• You facilitate Change Advisory Board (CAB) meetings and maintain change calendars
• You develop and maintain change management policies, procedures, workflows, and KPIs
• Lead the Problem Management process to identify and eliminate root causes of incidents.
• You conduct root cause analysis (RCA)
• You coordinate post-incident reviews and major incident problem investigations
• You track corrective and preventive actions through to completion
• You analyze incident trends and recurring issues to reduce operational risk and service degradation
• You collaborate with technical teams to implement permanent solutions and stability improvements
• You communicate effectively with technical and non-technical stakeholders.
• You provide executive-level reporting on operational risks and service quality trends.
• On top, there will be an admin role to create, follow PR (Purchase requisitions) for the department including reception of invoices
• You follow up on industry innovations and latest trends

Profile

• You hold a university degree in Information Technology/Computer Sciences, Project Management or equivalent
• You have at least 2 years of experience in a similar role
• An ITIL foundation certification will be considered an asset
• Excellent interpersonal skills, team spirit and a high willingness to discover and promote new technologies and solutions within the energy domain
• Understanding of Azure and/or M365 environments and on-premises Microsoft & Linux based servers, Network/Security technologies
• You are proactive, curious, flexible and you collaborate with others to solve incidents
• Highly effective verbal and written communication skills in English and French. The knowledge of German and/or Luxemburgish will be considered as an advantage