Strategic Projects & Process Improvement Lead - RSA Operations (f/m/d), Saint-Ouen

Allianz Trade est le leader mondial de l’assurance-crédit, et un expert reconnu dans les domaines de la caution, du recouvrement, du financement structuré et du risque politique. Depuis plus d’un siècle, nous aidons les entreprises à anticiper les risques, à agir avec rapidité, à prendre des décisions éclairées et à croître en toute sécurité.

Basés à Paris, nous sommes présents dans plus de 50 pays avec 5 500 employés

Tasks

• Lead 1–2 core strategic initiatives from the Elevate program (e.g. AI copilot, Mobility-as-a-Service) end-to-end: frame the problem, design the solution, build with tech and providers, pilot, and drive global rollout across markets
• Translate target customer and cost outcomes into concrete process redesign for RSA operations (with a strong focus on home assistance), working closely with regional operations heads, RSA E2E team, provider/network management, and transversal functions
• Act as the central point of reference and “center of expertise” for your initiatives: create deployment kits, playbooks and standards, and support local teams in adapting and implementing them in their markets
• Ensure financial and operational impact is clearly captured: reflect projects correctly in performance dashboards, planning and workforce management (WFM), track savings and Voice of Customer (VoC) improvements, and report progress to RSA LoB, Markets and CTO leadership
• Partner closely with Allianz Technology and external tech providers to scope, build and scale solutions that are technically robust, secure and deliver the intended business outcomes
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

Profile

• Master’s degree (or equivalent) in Business Administration, Economics or a related field
• Deep operational expertise in assistance/insurance, ideally home assistance or closely related RSA operations, so you can challenge current journeys, spot real improvement levers and gain credibility with local ops leaders
• At least 10 years’ experience in roles such as performance management, network development, new market development or similar within home insurance/assistance, with a track record of delivering measurable cost and service improvements
• Proven success leading complex, cross-functional transformation projects in large, matrixed organisations, including designing and rolling out solutions across multiple countries or regions
• Strong business partner and provider management background (10+ years), with expert relationship-building and negotiation skills, to align internal stakeholders and external partners around change
• Excellent analytical and conceptual skills: able to turn data, customer insight and operational reality into a clear strategy, business case and prioritised roadmap – and then execute against it
• Confident, engaging communicator and change leader who can influence senior management, bring regional teams along, and drive adoption in environments where ways of working and roles are changing