Retail in-Store Trainer adidas (H/F/D), Paris

Hello, tu es en train de faire tes premiers pas dans l’aventure adidas. Depuis plus de 75 ans, nous créons les meilleurs équipements sportifs et inspirons des millions de personnes à changer leur vie à travers le sport. Nos valeurs sont centrées autour des gens. Chez adidas, nous sommes une équipe de rebelles optimistes. Nous menons un mode de vie actif, nous innovons tout en respectant la nature, nous observons le monde sans ses frontières et ses préjugés, nous inspirons le changement chez nos consommateurs. Nos magasins sont les premiers points de contact avec nos clients et le cœur de la marque adidas.

Missions

Service Culture:

• Role-model service standards and salesfloor leadership skills
• Provide feedback on observed service behaviors of all team members
• Drive daily Team Huddles and Team Captain role on the salesfloor
• Champion consumer NPS and membership initiatives
  
• Conduct consumer NPS call-backs
• Drive product knowledge transfer to selling behaviors
• Support adoption of consumer facing tools.

Learning Operations:

• Create monthly training calendar with store leadership and local Training team
  
• Plan and coordinate all learning activities for new and existing team members
  
• Go-to person in store for adidas retail digital learning platforms
  
• Guide and support Store Leadership Team on creating and completing learning plans
  
• Organize and ensure availability of relevant training materials
• Support participant journey in expert and specialists certification programs
• Support learning needs related to campaign launches and events
• Learning Delivery
• Facilitate in-person and virtual training sessions
• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
• Deliver service and selling skills training
  
• Deliver evergreen and seasonal product learning in relevant categories
  
• Deliver new employee Onboarding program
  
• Engage with the learners throughout their digital learning journey

Profile

• At least 2 years of experience in the retail industry, ideally in sports/fashion/footwear, with a demonstrated training background and an exposure to building and developing sales teams
• Experience as a sales coach, a training specialist, or a similar position in the retail industry
• Result orientation and excellent knowledge of retail KPI analysis
• Remarkable coaching skills
• Excellent oral and written communication skills
• Ability to effectively deploy training programs to small groups or to a large audience during training workshops
• Strong organizational and time management skills
• Vous parlez Français couramment (C1 level or above in French)
• English (B2 level or above)