Qualitätsmanager (m/w/d), Mönchengladbach

Bei L’Oréal wissen wir: Echte Innovation und Kreativität entstehen aus Vielfalt. Deshalb fördern wir aktiv ein Arbeitsumfeld, das auf Chancengerechtigkeit, Vielfalt und Inklusion basiert. Wir schätzen die einzigartigen Perspektiven und Talente unserer Mitarbeitenden als Schlüssel zu unserem Erfolg. Diskriminierung oder Belästigung jeglicher Art, z.B. basierend auf Geschlecht, Hautfarbe, Religion, sexueller Orientierung, geschlechtlicher Identität, Alter, Herkunft, Behinderung, oder anderen geschützten Merkmalen, wird bei uns nicht toleriert. Vielfalt und Inklusion sind fest in unserer Unternehmenskultur verankert. Wenn du mehr darüber und über unsere Initiativen in diesem Bereich erfahren möchtest, schau gerne hier vorbei.

Lead the day-to-day operation of Quality processes (including Quality Assurance, and Quality Control) at MGB Luxe Warehouse. Define and promote a quality mindset across the entire site. Managing all quality functions, working with cross-departmental leadership to deliver high quality products on schedule. Establish and maintain a quality system to ensure the facilities, equipment, personnel, methods, processes, and procedures conform to both internal and regulatory standards.

Responsibilities

• Promote quality culture and behavior throughout the organization.
• Ensure high quality and data driven communication with internal and external stakeholders (operations, customer service, returns&refusals, sales, etc.).
• Assure quality products and processes by establishing and enforcing quality standards.
• Execute investigation on customer complaints and claims.
• Drive internal and external Quality Audit Management.
• Establishes finished goods and returns quality and reliability standards by understanding and complying with L’OREAL group and customer specifications/requirements/contracts and ensuring other members of the organization comply as well.
• Lead quality documentation system.
• Maintains product quality by enforcing quality assurance policies and procedures to international standards i.e., Good distribution practice (GDP) requirements.
• Prepare product and process quality KPI's by collecting, analyzing, and summarizing information and trends.
• Drive improvement in quality KPIs and review KPI performance with international teams.
• Develop quality assurance and control staff by training and coaching employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Quality leader for top customer communication. Expected to take ownership in high profile or critical customer complaints, globally, for products by MGB.
• Use technical and management skills to drive problem solving with cross functional teams.
• Identify and drive quality initiatives, drive year over year improvement in quality KPIs, identify and resolve systemic issues across MGB site.
• Lead cross functional teams to achieve new levels of performance in our vision “MADE IN MGB”.

Your profile

Education:

• University Degree in quality management or equivalent.

Minimum Requirements:

• 3+ years of quality work experience.
• Experience in the cosmetics / pharmaceutical / automotive industry.
• Excellent relationship building, communication, and influencing skills.
• Demonstrated strong critical thinking and problem-solving skills using specific methods.
• Ability to write reports and business correspondence.
• Proven track record to build and maintain complex Power BI reports.

Preferred Requirements:

• Six-sigma experience ("greenbelt" or higher), Quality certification (i.e. GDP).
• Demonstrated work experience in the quality function within cosmetics.
• Good working knowledge of Manhattan Active Warehouse Management.

Our offer

• Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.
• A competitive and attractive salary and benefits package
• Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture
• Diverse, national and international perspectives