Player Experience Agent French (Level 2 support) (f/m), Berlin

Kabam is the leader in the western world for free-to-play games for traditional players with first and third party published titles. Kabam games are available on mobile devices via its own dedicated channel in the Apple App Store, Google Play, Amazon Appstore, and on the Web via Facebook, Yahoo, Kabam.com and other platforms. Kabam is the fastest growing Internet media company in the San Francisco Bay Area and the 17th fastest growing company overall in the U.S., according to Deloitte LLP. Kabam's 2013 revenues exceeded $360 million, a 100 percent increase over 2012. The company is valued at more than $1 billion, profitable, cash-flow positive, and has created four titles that have grossed more than $100 million each in their life.
Kabam's Kingdoms of Camelot franchise has grossed more than $250 million in less than four years, making it one of the top 10 strategy franchises of all time. In 2012, Kabam Publishing was launched to provide third-party developers access to Kabam's technology platform, distribution channels, data analytics and best practices that Kabam's in-house development teams use to bring wildly successful games to players worldwide. Kabam has 800 employees around the world, with corporate headquarters in San Francisco. The company's investors include Alibaba, Canaan Partners, Google, MGM, Intel, Pinnacle Ventures, Redpoint Ventures, Warner Brothers and others. More information about Kabam can be found at www.kabam.com.

Are you a creative self-starter who is passionate about games? We want to meet you! As a French Player Experience Agent at our Berlin office you support an international team in providing our French speaking players with a world-class support that meets the standard of true customer care.

What you'll do

• Develop deep expertise and passion to support our high value players in multiple games
• Respond to player issues quickly and consistently
• Help build out our customer service capabilities and establish tools and processes to increase efficiency
• Identify and report new issues that impact our players
• Learn to use our state of the art CRM tools for tracking and responding to players via email and chat
• Constantly working on keeping a high level and increasing the level of support which leads to a top Service Level Agreement (SLA) of our customers
• Deliver optimal Customer Satisfaction (CSAT) while maintaining high production standards

What we're looking for

• We are looking for candidates that are sharp, energetic and flexible enough to excel in this initial role, but also have the aptitude and desire to grow with the company
• Experience: 1+ years experiences of supporting a customer facing technical product
• Candidates which are already experienced in player support for games or community management are preferred
• Smarts: We're hiring the best-and-brightest, and we focus on aptitude over experience
• French native speaker with excellent English
• Attitude: Ability to juggle multiple tasks and have fun in a fast-paced, startup environment
• Savvy: Strong familiarity with social networks and general understanding of how the business of gaming works
• Passion: We want people who are as excited about helping others as they are about playing games
• Education: University degree preferred