Payment Lead (f/m), Berlin

Kabam is the leader in the western world for free-to-play games for traditional players with first and third party published titles. Kabam games are available on mobile devices via its own dedicated channel in the Apple App Store, Google Play, Amazon Appstore, and on the Web via Facebook, Yahoo, Kabam.com and other platforms. Kabam is the fastest growing Internet media company in the San Francisco Bay Area and the 17th fastest growing company overall in the U.S., according to Deloitte LLP. Kabam's 2013 revenues exceeded $360 million, a 100 percent increase over 2012. The company is valued at more than $1 billion, profitable, cash-flow positive, and has created four titles that have grossed more than $100 million each in their life.
Kabam's Kingdoms of Camelot franchise has grossed more than $250 million in less than four years, making it one of the top 10 strategy franchises of all time. In 2012, Kabam Publishing was launched to provide third-party developers access to Kabam's technology platform, distribution channels, data analytics and best practices that Kabam's in-house development teams use to bring wildly successful games to players worldwide. Kabam has 800 employees around the world, with corporate headquarters in San Francisco. The company's investors include Alibaba, Canaan Partners, Google, MGM, Intel, Pinnacle Ventures, Redpoint Ventures, Warner Brothers and others. More information about Kabam can be found at www.kabam.com.

As Payment Lead you will guide your team to address player payment issues, spot trends, and disseminate the most pertinent information internally. You will build reporting dashboards and meet regularly with the Player Experience Manager and US Billing Team to provide user feedback and have a constant pulse on payment issue trends.

Team

You'll be a member of our World Wide Payment Team: specifically within our EU Payment Team working closely with our North American Payment Team. Our Payment Teams work diligently and quickly to respond to any payment related issues that our players may have, maintaining high standards and taking pride in the service we provide to our players. The Payment Teams operate within a dynamic environment, frequently adding new games and payment methods. We continue to evolve and our best ideas come from within the team. Innovation and independent thinking are encouraged.

Day to day

• Answer to payment related player requests
• Design, implement and enforce billing policies and procedures
• Create reporting to Identify, monitor, and improve key billing issue performance metrics
• Develop and performance manage a team of billing specialists
• Assist with implementation of new billing systems
• Identify opportunities to improve player experience and loyalty

Career Progression

The candidate who excels in this position will find a more integral role on the worldwide payment team.

Benefits

• Free breakfast and daily catered lunch
• Free public transportation in Berlin (tram, metro, bus, train)
• Gym and Spa membership (Holmes Place)
• Stock Options
• Free drinks, snacks, sweets
• Profion Benefits Plan
• Employer Contribution for the Financing of Retirement Pension from Age 67
• Survivor's Benefits
• Occupational disability
• AD&D insurance

Education

Bachelor's degree or comparable vocational training.

Years Experience

• 2 years in a team lead position

MUST Have Qualifications

• strong communication skills and fluency in English and knowledge on a native level of one of the following languages: German, Italian, French, Spanish, Turkish, Russian
• Proficiency in a third of those languages will be a huge plus
• A desire to do what's best for the customer and build customer loyalty
• Experience with online sales and dealing with such customer service issues as
• Charge backs
• Refund requests
• Fraud
• Proven analytical and problem solving expertise
• Payment issue identification, confirmation, and reporting
• Experience with Facebook Credits a plus
• Experience with Salesforce CRM a plus
• Expert-level skills in Microsoft Office, particularly in Excel
• Excellent communication skills both written and verbal