Head of Customer Success (m/f/n), Merl

CREOS Luxembourg S.A

Postulez maintenant Retour
Retour aux résultats

Lieu(x)

Luxembourg
Postulez maintenant

Head of Customer Success (m/f/n), Merl

CDI
Énergie
Cadre
Commercial
Publiée depuis 16 jours
 

CREOS Luxembourg S.A

Head of Customer Success (m/f/n), Merl

Your tasks

  • You develop a customer-centric vision, define objectives and deliver effective action plans to ensure a positive and consistent experience for customers and stakeholders
  • You develop programs and actively lead projects that aim to promote a customer-centric culture
  • You lead, motivate and develop the customer operations teams to provide exceptional service and support on all available contact channels
  • You set up mechanisms for collecting and analysing customer feedback to promote continuous improvement and to ensure a seamless customer experience
  • You oversee the resolution of customer complaints and concerns promptly and effectively within defined SLA’s
  • You establish operational KPI’s to measure customer satisfaction and customer service’s efficiency to gain insights into customer behaviour, preferences and service satisfaction
  • You stay informed about relevant laws and regulations, and you ensure that customer operations comply with all regulatory requirements

Your profile

  • You hold a Master’s degree in Business Administration, Engineering, Sales or a related field
  • You have at least 2 years of experience in a similar position
  • You have a strong team spirit and collaborative mindset
  • You are committed, customer-focused and results-driven
  • You have a strategic orientation and a strong problem-solving ability
  • Effective verbal and written communication skills in English, French and German

What we offer

  • The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
  • A multicultural and international working environment that encourages diversity and inclusion
  • A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, free parking, company restaurant, etc.)
  • Continuous learning and development career path adapted to the needs of each employee
  • Hybrid working mode with the possibility to work from home and 34 days off per year

Apply

Apply

 
Luxembourg map

Ces postes pourraient également vous intéresser :


CREOS Luxembourg S.A

LALUX Assurances

Commission de Surveillance du Secteur Financier (CSSF)