Global Air Logistics Implementation Expert EMEA (m/f/d), Hybride

Logistics touches every aspect of our lives: the goods we consume, the electronic products we use, the healthcare we rely on, and so much more. That's why a career with us is about more than the job we do. It is about making extraordinary and everyday moments happen in people's lives all over the world.

Tasks

• Lead global and regional customer implementation projects for new business wins, business transitions, and logistics solution rollouts.
• Act as the primary interface between customers, Key Account Management, and operational teams throughout the implementation lifecycle.
• Define project scope, timelines, milestones, risks, and deliverables in partnership with internal and external stakeholders.
• Coordinate cross-functional teams across multiple countries to ensure successful project execution.
• Monitor project performance, proactively manage risks, and drive timely issue resolution.
• Facilitate customer workshops, implementation meetings, and project reviews.
• Ensure operational readiness through process alignment, SOP implementation, training, and handover activities.
• Provide clear project updates, reporting, and communication to customers and senior stakeholders.

Profile

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field, or equivalent industry experience.
• 5+ years of experience in air logistics forwarding, with a strong operational background and exposure to customer service, customer implementations, or business transitions.
• Proven experience leading customer implementation projects, logistics projects, or complex customer onboarding activities in an international environment.
• Strong understanding of air freight operational processes, customer requirements, and end-to-end supply chain workflows.
• Experience working with senior customer stakeholders, Key Account Managers, operational leaders, and management or C-level decision-makers.
• Excellent project management capabilities, including the ability to manage multiple projects, priorities, and stakeholders simultaneously; PMP, Prince2, PMI, Agile, or similar certification is an advantage.
• Strong communication, stakeholder management, and influencing skills, combined with a structured, proactive, and solution-oriented approach.
• Business fluent English; additional language skills, particularly German, are a plus.