Deputy Store Manager (m/f), Munich

Die LVMH Group ist der weltgrößte Luxusgüterkonzern weltweit und besteht aus fünf Unternehmensbereichen. Dazu zählt unter anderem auch der Bereich Watches and Jewelry, welchem die deutsche Vertriebsgesellschaft LVMH Watch & Jewelry Central Europe GmbH mit seinen renommierten Marken Tag Heuer, Hublot und Zenith angehört.

Your accountabilities

• Manage the team towards reaching sales target and KPIs
• Prepare the business reporting for the manager
• Follow the mystery shopping results and set up an action plan
• Address client concerns/disputes/complains assuring the client satisfaction is restored
• Be responsible for the good maintenance, the safe environment as well as the respect of product assortment and visual merchandising guidelines
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI's
• Supervise After Sales Service request providing excellent service
• Guarantee the correct application of company norms and procedures (discount etc..)
• Organize and implement store rotations, shifts and holidays
• Capture and maximize every occasion (trainings, events, sales etc..) to coach and support the sales team in order to ensure that each of them is able to provide an unique and memorable shopping experience
• Ensure a smooth relationship and cooperation with the Department Store Management

Your qualifications

• Knowledge of Luxury business
• Selling skills
• Store procedures and processes
• CRM techniques and tools
• Store operation applications (Beanstore,CRM, Sap, etc.)
• Fluent in German and in English, any other language an advantage
• Impact
• Business Awareness
• Flexibility
• Negotiation

We offer

• Interesting tasks within an exiting international luxury brand
• Excellent working atmosphere
• Training and development opportunities within LVMH
• Onboarding Training
• Employee discounts
• Performance-related remuneration systems
• Occupational pension
• Restaurant vouchers
• Unlimited contract
• Central location with good traffic connections