Customer Service Executive German, Lille

Customer Service Executive German Lille, France 

• Field of expertise Customer Service 
• Location Lille, France 

As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax; 
• Modify, change and/or cancel existing reservations; 
• Outbound calls to hotels/guests to arrangement special requests; 
• Liaison between guest and hotel to resolve complaints; 
• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills

• Excellent communication skills; 
• Excellent commercial selling skills; 
• Problem solving; 
• Sense of responsibility; 
• Independent and customer friendly.

Our ideal candidate is

• Experienced with internet and hotel industry; 
• Fluent in both written and spoken English and German; 
• Available Full-time (35 h/week) and flexible in work schedule; 
• Available to attend a full-time (4 weeks) paid training; 
• In possession of a valid work-permit for France.

What Booking.com will offer You!!!

• International working environment; 
• Convenient office location in the center of Lille; 
• 25 holidays per year on full time bases; 
• Quarterly Bonus Plan 12% of your salary, based on set targets;