Customer Service Agent - QuickSTAT (m/f/d), Brussels

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 70,000 employees. Our key business activities and market position are built on the company's truly world class capabilities:

Your Responsibilities

• Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
• Managing the green light approval process for consignments destined to non EU destinations;
• To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
• Monitoring and actioning of client emails via the shared mailbox’s;
• Ensure compliance with company policies and procedures;
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
• Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.

Your Skills and Experiences

• Excellent Customer Service & telephone manner;
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
• Good understanding of World Geography;
• Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
• Able to operate under sometimes pressurized situations;
• Flexible (OT/BH cover may be required).