Corporate E-Commerce Key Account Manager (m/w/d), Düsseldorf

Bei L’Oréal wissen wir: Echte Innovation und Kreativität entstehen aus Vielfalt. Deshalb fördern wir aktiv ein Arbeitsumfeld, das auf Chancengerechtigkeit, Vielfalt und Inklusion basiert. Wir schätzen die einzigartigen Perspektiven und Talente unserer Mitarbeitenden als Schlüssel zu unserem Erfolg. Diskriminierung oder Belästigung jeglicher Art, z.B. basierend auf Geschlecht, Hautfarbe, Religion, sexueller Orientierung, geschlechtlicher Identität, Alter, Herkunft, Behinderung, oder anderen geschützten Merkmalen, wird bei uns nicht toleriert. Vielfalt und Inklusion sind fest in unserer Unternehmenskultur verankert. Wenn du mehr darüber und über unsere Initiativen in diesem Bereich erfahren möchtest, schau gerne hier vorbei.

Missions

• Develop multi-divisional partnership plan and objectives on key eCom customers: Flaconi, Douglas as focus, others ad hoc
• Make L’Oreal Aus/Ger the preferred partner of choice for our key eCom retailers, unlocking greater support and partnership esp. total beauty ambition, data, Services / Beauty Tech, multidiv events, eComm Media, Supply Chain, Sustainability.
• Lead preparation & provide the frame for key multi-div retailer meetings (multi-divisional hackatons and T2T). Lead and follow-up implementation with key partners
• Lead the eCom retailer tribes to get alignment on multi-div eCom retailer strategy and implementation
• Develop a Service network per retailer type to support building online beauty category
• Develop and share common negotiations insights across retailers (linked to commercial conditions model)
• Develop and implement together with Divisions test and learn plan on new e-business models: social commerce, quick commerce, group buying, D2C models, etc
• Scan market for new innovative partners to create new route to markets and share with Divisions
• Upskilling the divisions on eCommerce expertise through on the job learning, coaching and sharing best practice

Profile

• 5-8 years’ experience, incl. ideally experience as e-commerce Key Account Manager or experience in a e-retailer / Pure Player or DTC
• Open and driver for change & transformation.
• Good experience in managing complex and matrix structures
• Foster trust, collaboration through effective and transparent communication and agile ways of working.
• Digital Expertise. Deep understanding of the e-commerce market, relevant industry trends and business levers (deep knowledge of all distribution channels / retailers / Pure Players)
• Excellent and trusted networker. Advanced communication / negotiation skills
• Business minded, analytical, strategic thinking
• Understanding of managing customer and brand portfolio, P&L know-how and commercial conditions models
• Experience in Business development, identifying / evaluating / driving new business opportunities

Our offer

• Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.
• A competitive and attractive salary and benefits package
• Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture
• Diverse, national and international perspectives