Aircraft Electrical Power System Engineer (m/f), Toulouse

Airbus is a leading aircraft manufacturer with the most modern and comprehensive family of airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13.800 aircraft to more than 360 customers worldwide. Airbus has achieved more than 8,000 deliveries since the first Airbus aircraft entered into service. Headquartered in Toulouse, France.

Tasks and Responsibilities

You will perform the following activities:

• Answering all technical queries raised by the Customers within the defined time scale.
• Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launch and progress all actions necessary to find the cause of the events and initiate/follow-up development of corrective actions or product improvement with the Airbus design organisation and the vendors.
• Evaluating the cost impact upon the operators of various in-service problems.
• Providing Customers with relevant technical information using all Customer Services appropriate means or media to improve their ATA Chapter system operation.
• Providing Customers with in-situ technical assistance for trouble shooting.
• Providing technical stand-by (AOG) assistance.
• Providing Engineering support to other Customer Services departments.
• Ensuring transfer of in-service experience and maintenance activities to the management, to other divisions of Customer Services and Airbus design organisation including vendors.
• Providing the management with continuous and regular feedback on his/her activities
• Attending technical meetings with Customer engineering and maintenance organisations.
• Using extensively and properly the relevant internal tool and use systematically its document filing capabilities.
• Handling complex technical matters with direct impact on safety or economic issues, …
• Acting in an autonomous way without close supervision using their specialist knowledge.
• Attending international meetings involving international organizations.

Required skills

• Minimum 5 years aeronautical engineering degree, specialising in Electrical Power system, and you have at least 3 years of field experience in ATA24, which have allowed you to acquire sound skills and knowledge of:
• A/C knowledge (Production or Airline)
• A/C maintenance manual knowledge
• Aircraft system troubleshooting and maintenance
• You are able to understand customer needs.
• You are very interested in customer services and are service-minded.
• You are able to cope with a high-demanding environment
• You are recognized as being tenacious and adaptable

In addition, the successful candidate will be able to demonstrate the following skills:

• You have a good presentation, co-ordination and interpersonal skills, dealing with customers, design offices vendors and other Airbus departments.
• You are willing to cooperate with others and willing to accept your share of constraints such as standing in at lunch time, standby work, etc.., as part of a team dedicated to customer services.
• A negotiation level of English is required