After Sales Consultant - Northern Germany (m/f/d), München

Michelin, leader mondial du secteur des pneumatiques, s'engage à améliorer de manière durable la mobilité des biens et des personnes en fabriquant et en commercialisant des pneumatiques et des services destinés à tous les types de véhicules, notamment les avions, les automobiles, les vélos et motos, les engins de terrassement, les machines agricoles et les camions.

Missions

Pre-sales activity:

• Support pre-sales activity to define the solution that fits the customer needs best.
• As such, analyse customer needs, compatibility checks, and Salesforce validation.
• Support the sales team presenting details / functionalities and benefits of the system.

Customer Pilots:

• Define the objective, scope and success criteria of pilots, alongside the customer.
• Perform the kickoff meeting with the customer and main stakeholders.
• Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.
• Perform training for the customer and drivers based on the pilot objectives.
• Present the results of the pilot to the customer.

After sales:

• Continuous targeting of need improvement and opportunities.
• Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.
• Solve customers problems of the usage of the solution.
• Retention of the customer on any sign of dissatisfaction.

Profile

• Live in the Bremem, Hamburg, Brandenburg or Berlim area and willingness to travel on business 2-3 per week and occasionally stay overnight in the area and the region.
• University degree
• Fluent/Native German
• uent English
• 3-4 years experience working in a similar role
• Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value

We offer

• Full term employment
• Flexible working
• Attractive remuneration with variable components
• Company car incl. private use
• 30 days holidays to recharge your batteries
• A wide range of career and further development opportunities, e.g. through internal training courses and seminars
• A well-structured onboarding process and individual training