Account Manager (m/f/d), Frankfurt

At BNP Paribas, we’re all on first-name terms and we wear appropriate clothing that makes us feel comfortable. We embrace diversity, team spirit and sustainability. With us, you’ll find a secure job, plenty of freedom to shape your role and a career path that suits your individual circumstances.

We are: The bank for a changing world. We – that’s around 180,000 employees across 64 countries.

Missions

• Offering a customer-experience driven daily servicing
• Being the external and internal single point of contact for clients and any BNP Cash Management Stakeholder
• Organizing and leading client meetings on Cash Management related topics
• Understanding client requirements to simplify requests in coordination with all business partners and internal teams
• Coordinating Cash Management incidents (identifying and alerting the clients, measuring the importance of the impacts, communicating with the client until the end of the issue, creating post-incident plans)
• Ensuring coordination of all stakeholders to solve any Cash Management related projects
• Managing client projects (scoping, planning, technical specification, implementation, testing, go live)
• Providing end-to-end support of electronic channel solutions (.e.g providing expert and informed guidance to clients on testing of payment files from a formatting, payment scheme and regulatory perspective, troubleshooting and resolving any failures)

Profile

• Usage of all Cash Management related business applications
• Understanding of different types of domestic and cross-border cash management and liquidity management products, settlement processes and methods
• Good project management skills
• Proficient in the use Microsoft Office
• Characteristics such as team ability, communication strength, flexibility and agile mindset
• Very good German and English language skills in word and writing

What we offer

• Modern working environment, including work laptop & mobile for flexible working
• Building (inter)national networks and career prospects within the BNP Paribas Group
• Many benefits for employees, e.g. family service, Jobbike, Jobticket, Sodexo meal vouchers, Occupational pensions & Central location with good public transport connection (benefits may vary by location)