Regional Customer Director eRetail & Fashion (d/f/m), Paris

When you think of DHL Group, the first things that probably spring to mind are our distinctive corporate colours, yellow and red. But our identity as a company – and as an employer – runs much deeper than that.

It is our culture, our values and the way we nurture the individual talents of each and every one of our people that set us apart from other employers. Just as important is the appreciation that all our employees experience in the form of recognition and remuneration for their very own personal contributions.

Tasks

Strategic Customer Leadership

• Serve as the regional executive sponsor for one of DHL’s most significant eR&F accounts, ensuring alignment with the customer’s long-term business objectives and DHL’s strategic priorities.
• Build and maintain trusted relationships with C-suite and board-level stakeholders, positioning DHL as a critical partner in shaping their global supply chain strategy.
• Anticipate industry trends and customer challenges, translating insights into innovative, commercially viable solutions that deliver measurable impact.

Regional Opportunity Development & Growth

• Drive the identification and qualification of high-value opportunities across regions and divisions, ensuring strategic fit and financial attractiveness.
• Lead the development of complex, multi-division proposals that integrate DHL’s full portfolio of products and services, securing executive buy-in internally and externally.
• Oversee regional contract renewals and negotiations, ensuring long-term profitability and customer satisfaction.

Solution Strategy & Implementation

• Champion the creation of tailored, high-complexity solutions that address customer needs and deliver competitive advantage.
• Ensure seamless implementation by coordinating cross-functional and cross-regional teams, managing risks, and maintaining clear communication with all stakeholders.
• Act as an escalation point for critical issues, ensuring rapid resolution and safeguarding customer trust.

Customer Experience & Performance Management

• Monitor account performance against agreed KPIs, driving continuous improvement initiatives to enhance service quality and operational excellence.
• Lead customer satisfaction programs and ensure follow-up actions deliver year-on-year improvements.
• Represent DHL in strategic reviews and governance forums with the customer’s senior leadership.

Cross-Divisional Collaboration & Influence

• Orchestrate regional account governance, including regular steering meetings and strategic planning sessions with divisional leaders.
• Secure alignment and commitment from DHL’s senior executives and functional heads to deliver on account objectives.
• Promote a culture of collaboration and innovation across divisions to maximize value creation for the customer and DHL.

Profile

• Proven Executive Leadership
• Industry Expertise: Deep knowledge of the luxury sector and global supply chain dynamics, with hands-on experience in logistics solutions across multiple geographies.
• Strategic Account Management: Demonstrated success in leading complex, multi-million-dollar accounts, influencing decisions at board level, and driving profitable growth.
• Cross-Divisional Experience: Strong track record of working across multiple DHL divisions (minimum 2, preferably including Express, Global Forwarding/Freight), leveraging diverse capabilities to deliver integrated solutions.
• Consultative Selling & Solution Design: Expertise in developing and presenting high-value, innovative solutions that address customer challenges and create competitive advantage.
• Influence & Collaboration: Ability to lead in a matrix organization, build consensus among senior stakeholders, and manage without formal authority.
• Analytical & Commercial Acumen: Exceptional ability to assess financial attractiveness, manage risk, and structure commercially sound proposals.
• Communication & Negotiation Skills: Outstanding presentation, facilitation, and negotiation skills, with the ability to engage confidently at C-suite level.
• Languages: Business fluent in French and English; additional languages are an advantage.
• Mindset: Strategic thinker with an innovative and hunting approach, resilience in navigating ambiguity, and a passion for delivering customer-centric solutions.