Regional Customer Director eRetail & Fashion (d/f/m), Paris

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Tasks

Strategic Customer Leadership

• Serve as the regional executive sponsor for one of DHL’s most significant eR&F accounts, ensuring alignment with the customer’s long-term business objectives and DHL’s strategic priorities.
• Build and maintain trusted relationships with C-suite and board-level stakeholders, positioning DHL as a critical partner in shaping their global supply chain strategy.
• Anticipate industry trends and customer challenges, translating insights into innovative, commercially viable solutions that deliver measurable impact.

Regional Opportunity Development & Growth

• Drive the identification and qualification of high-value opportunities across regions and divisions, ensuring strategic fit and financial attractiveness.
• Lead the development of complex, multi-division proposals that integrate DHL’s full portfolio of products and services, securing executive buy-in internally and externally.
• Oversee regional contract renewals and negotiations, ensuring long-term profitability and customer satisfaction.

Solution Strategy & Implementation

• Champion the creation of tailored, high-complexity solutions that address customer needs and deliver competitive advantage.
• Ensure seamless implementation by coordinating cross-functional and cross-regional teams, managing risks, and maintaining clear communication with all stakeholders.
• Act as an escalation point for critical issues, ensuring rapid resolution and safeguarding customer trust.

Customer Experience & Performance Management

• Monitor account performance against agreed KPIs, driving continuous improvement initiatives to enhance service quality and operational excellence.
• Lead customer satisfaction programs and ensure follow-up actions deliver year-on-year improvements.
• Represent DHL in strategic reviews and governance forums with the customer’s senior leadership.

Cross-Divisional Collaboration & Influence

• Orchestrate regional account governance, including regular steering meetings and strategic planning sessions with divisional leaders.
• Secure alignment and commitment from DHL’s senior executives and functional heads to deliver on account objectives.
• Promote a culture of collaboration and innovation across divisions to maximize value creation for the customer and DHL.

Profile

• Proven Executive Leadership
• Industry Expertise: Deep knowledge of the luxury sector and global supply chain dynamics, with hands-on experience in logistics solutions across multiple geographies.
• Strategic Account Management: Demonstrated success in leading complex, multi-million-dollar accounts, influencing decisions at board level, and driving profitable growth.
• Cross-Divisional Experience: Strong track record of working across multiple DHL divisions (minimum 2, preferably including Express, Global Forwarding/Freight), leveraging diverse capabilities to deliver integrated solutions.
• Consultative Selling & Solution Design: Expertise in developing and presenting high-value, innovative solutions that address customer challenges and create competitive advantage.
• Influence & Collaboration: Ability to lead in a matrix organization, build consensus among senior stakeholders, and manage without formal authority.
• Analytical & Commercial Acumen: Exceptional ability to assess financial attractiveness, manage risk, and structure commercially sound proposals.
• Communication & Negotiation Skills: Outstanding presentation, facilitation, and negotiation skills, with the ability to engage confidently at C-suite level.
• Languages: Business fluent in French and English; additional languages are an advantage.
• Mindset: Strategic thinker with an innovative and hunting approach, resilience in navigating ambiguity, and a passion for delivering customer-centric solutions.