IT System Engineer (m/f/divers) Remote Support German and English, Erlangen

Premier groupe européen de haute technologie, Siemens conjugue depuis toujours performance technique, innovation, qualité et fiabilité.
Nos activités centrées sur les secteurs des infrastructures et des villes, l'industrie, l'énergie et la santé, ciblent des marchés de croissance sur lesquels le Groupe nourrit l'ambition d'être leader.

Your tasks and responsibilities

• As IT System Engineer for Remote support you work efficiently in both a local and a virtual support team and you are responsible for Europe, Middle East, Africa (EMEA), ensuring international support within normal business hours as well as in stand-by
• You provide customer IT support for clinical software, working on a remote basis and provide high-quality support to our customers
• You coordinate and organize activities within the scope of support, with internal and external partners, in order to ensure clinical operation for customers
• You configure, maintain and implement IT interfaces to other systems in a customer environment
• To find out more about the specific business, have a look at Services für Bildgebung & Therapie

Your qualifications and experience

• You have successfully completed your studies in the field of electronics engineering, computer science or similar, with strong focus on IT; alternatively you have gained substantial work experience in the field described above
• You have first experience in customer IT support with clinical systems, clinical software and workflow
• You have basic knowledge of virtualized IT systems (VMware, Microsoft), SQL Databases, Networking, scripting and server hardware
• Basic Linux and Oracle experience is a plus
• You have experience in implementing interfaces for 3rd party applications as well as in planning and implementing IT projects (e.g. System Updates)

Your attributes and skills

• You have the ability to maintain an overview of the various support enquiries and set corresponding priorities
• You will be supporting customers mainly in German and also English. Therefore you need fluent German and English skills. Additional European languages are highly appreciated
• You are a team player and you have an orientation on high quality, show customer focus, communication and analytical skills