French-speaking Customer Support Manager (m/f), Cologne

Learnship Networks is looking for a French-speaking Customer Support Team Member (m/f) to join our team in Cologne, Germany for a duration of two years.

Learnship is a global language learning provider founded in 2008 and headquartered in Cologne, Germany. We are the first European-wide internet language school specializing in live online instruction, connecting students and language trainers from all over the world by video-conference in an interactive online classroom. Our freelance trainers are located world-wide and are able teach from the convenience of their homes, while our customers can also learn flexibly from their offices or homes.

Learnship Networks is looking for a French-speaking Customer Support Manager (m/f) to join our team in Cologne, Germany for a duration of two years.

French-speaking Customer Support Manager (m/f)

The role as French-speaking Customer Support Manager (m/f) will be providing professional customer and trainer support, mainly for French-speaking clients.

Your responsibilities

• Customer Support (via phone / video conference / email)
• Assisting employees of key clients from all over the world
• Organization and scheduling of language training courses
• Introduction to our virtual classroom in French and English, if applicable also in other languages
• Communication and collaboration with other internal departments
• Administration, documentation

Our ideal candidate

• Native-level fluency in French and very good English skills required, other language skills are a plus
• Educational background in languages, pedagogy, tourism, business or a similar field
• Ideally has first work experience in customer service / support, outbound calling, administration or project management
• A good level of comfort with technology and MS Office
• Excellent communication skills, highly organized and structured working style
• Is energetic, highly-motivated and likes working in a multicultural team
• Is able to balance multiple tasks and priorities flexibly and exudes professionalism and competence

Learnship offers you

• A friendly working atmosphere with plenty of room for your own development
• The chance to actively contribute to our successfully and rapidly growing, international company
• The possibility to use your French and English language skills on a daily basis
• Working with our innovative, future-oriented product
• An international team that enjoys challenges with flat hierarchies
• Perks like fresh fruit and drinks as well as team events
• The opportunity to start a career in Germany