Customer Service Engineer France / CT BA OESL (m/f/d), Caluire-et-Cuire

BestDrive, c’est votre partenaire dédié pour vous conduire vers le succès !

Spécialiste du pneumatique ainsi que de l’entretien automobile et poids lourd, BestDrive compte aujourd’hui plus de 1 300 collaborateurs répartis dans plus de 230 centres automobiles à travers la France.

Rejoignez une entreprise innovante, dynamique et experte, membre du Groupe Continental, qui prend soin de tous types de véhicules.

Tasks

• Establish a trusting relationship with the customer plant engineering , line operations , quality departments , logistic departments and customer service organizaiton in all assigned customer plants
• Operate as initial direct contact and response person to customer's complaints/0-km issues
• Perform regular proactive visits to relevant customer locations at a frequency agreed with the customers
• Coordinate activities of external quality service providers
• Contribute to problem solving and strategic quality improvement activities with international teams
• Support evaluation of customer plant's perception of CT OESL’s quality performance

Profil

• Graduate in automotive enigneering , mechnical/electrical engineering or equivalent education as a technician
• More than 5 years of professional experience in automotive business with direct international OEM customer contact
• Basic knowledge of general quality methods and tools
• Planning and organizational skills
• Fluent in English and French (written and spoken), good command in German is considered a plus
• Willingness to travel frequently and on short notice