Technical Support Specialist (m/f/d) BLK Product Line, Stuttgart

When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on, day after day: innovation, precision, reliability and efficiency.

Your mission

• International support level 2 for hardware and corresponding software of BLK product line
• Close cooperation with regional support and sales teams as well as product management
• Understanding customer requests and ensuring positive customer experience
• Identifying and recreating reoccurring, systematic or complex problems
• Developing and sharing workflow solutions and technical documentation
• Documentation and monitoring of customer cases and knowledgebase (CRM)
• Testing our products and giving feedback on technical test results to the product developer team
• Technical training

Your profile

• Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
• Three years or more of technical support work experience
• Experience with imaging or scanning systems and corresponding software
• Knowledge of CRM systems, preferably Salesforce.com
• Analytical and solution-oriented way of thinking
• Excellent communication skills, strong customer orientation
• Ability to work on your own and in a team
• Native or fluent English. German, French or other languages beneficial

What you get from us

• Multicultural and team-oriented environment with flat management structure
• High standard of performance and accountability
• Varied, autonomous tasks with a high degree of creative freedom and scope for innovation
• Intensive and accompanied onboarding
• Modern "Remote-workplace" including notebook, smartphone and CRM-system
• Free beverages
• Attractive compensation package consisting of fixed salary and bonus scheme
• Subsidy for company pension scheme
• Flexible working hours
• 30 days vacations