Customer Care Agent (m/w/d), Mönchengladbach

As a global leader and Beauty-Tech pioneer, we are looking for passionate talents who want to actively shape our success story. In a constantly changing world, we identify the latest trends, act data-driven, and develop innovations that merge beauty with technology.

Over 86.000 employees in over 150 markets commit themselves every day to turn our vision of a sustainable and forward-looking beauty industry into reality.

At L’Oréal, we live a culture of learning, personal development, and entrepreneurship. We offer our employees numerous opportunities to expand their skills, take responsibility, actively shape their careers, and thus have a positive impact. With our long history of innovation and our commitment to sustainability issues, we set standards for responsible entrepreneurship.

Missions

• You will work with more than 20 L’Oréal subsidiaries worldwide inside the L’Oréal distribution center in Mönchengladbach.
• You establish a personalized relationship with the client in order to optimize the service level.
• You proactively ensure order processing and follow-up until the delivery.
• You efficiently answer to the client’s requirements (deadlines, shortages, information, disputes).
• You record, analyze and follow up the dispute’s situations (claims, deductions, returns etc.) in accordance with the different departments (Transport & customs, accounting, warehouse and the master data team).
• You are responsible for the client accounts (clearing of accounts).
• You proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
• You participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
• You ensure the continuity of service (you could have, occasionally and partially, to replace your superior).
• You participate to the implementation of projects in collaboration with the clients.
• You will be a SAP Key User.

Profile

• Degree in business administration.
• 1-3 years’ work experience in logistics / Customer Care.
• Understanding of logistics flows, of regulatory constraints linked to the job position (invoicing, customs…).
• Excellent communication skills in German and English (relationship to customers and to carriers…).
• Customer service oriented (agility, reactivity, and reliability).
• Interpersonal skills.
• Autonomy, sense of simplification.
• Structured, accurate, rigorous and reliable.
• Entrepreneurial thinking and high commitment.
• Multicultural sensitivity.

Technical skills :

• Excellent knowledge of SAP and of MS Office (esp. Excel)

Language skills:

• German (oral & written)
• English (oral & written)
• French highly appreciated

Unser Angebot

• Eine unbefristete Arbeitsanstellung in einem krisenresistenten, wachsenden Markt mit einem umfassenden Angebot an Sozialleistungen
• Eine attraktive und wettbewerbsorientierte Vergütung sowie ein freiwilliges Profitsharings
• Individuelle persönliche und fachliche Weiterentwicklung, eine steile Lernkurve, starker Teamgeist und eine offene, kooperative Unternehmenskultur
• Vielfältige, nationale und internationale Perspektiven