Omni-channel Operation Manager (f/m), Munich

Die LVMH Group ist der weltgrößte Luxusgüterkonzern weltweit und besteht aus fünf Unternehmensbereichen. Dazu zählt unter anderem auch der Bereich Watches and Jewelry, welchem die deutsche Vertriebsgesellschaft LVMH Watch & Jewelry Central Europe GmbH mit seinen renommierten Marken Tag Heuer, Hublot und Zenith angehört.

Your accountabilities

• Guide the local definition and implementation of the omni-channel operating project working with central team, ensuring local needs fulfilment, smooth execution and maximizing efficiency in store operation
• Support the omni-channel store operations assessment and evolution in terms of e-commerce user experience, in-store development and integration with in-store processes and systems, providing input to improve retail digital competencies
• Leads change management process to build organizational understanding of proposed changes, establish support from key leaders
• Support the B2C team in all matters and local carriers management
• Provide input to local Merchandising to ensure e-commerce needs are included in the overall assortment analysis
• Monitor boutique needs and coach sales teams to resolve store operational topics and implement improvements and actions plans
• Establish high level of quality, consistency and accuracy in store operation according to the omni-channel environment and provide recommendation for sales roles and scheduling models changing to optimize sales productivity
• Analyze qualitative and quantitative feedback and support the local retail structure in the network development analysis

Your qualifications

• Successfully completed commercial or technical studies
• Minimum 5 years experience in a similar position
• Fluent in German and English
• Online experience and good computer skills (MS Office) are essential
• Customer orientation
• Flexibility and Initiative
• Good communication skills at all levels
• Business acumen

We offer

• Challenging tasks within an exciting international luxury brand
• Excellent working atmosphere
• Training and development opportunities within LVMH
• Onboarding Training
• Employee discounts
• Occupational pension
• Restaurant vouchers
• Unlimited contract
• Central location with good traffic connections