Manager Customer Quality Management (f/m/d), München / Villach / Paris / Rueil-Malmaison

Job description

In your new role you will:

• Be the single face to the customer representing Infineon`s Automotive Division for all quality related topics
• Manage relationship between Infineon and key Automotive customers, interact with them on a regular basis to develop an effective communication with the customer quality team
• Understand your customers’ quality requirements and expectations and communicate them internally within the Infineon organization
• Support/Coordinate the IFX regional QM counterparts for your assigned accounts
• Take an active role in the investigation of critical customer quality issues by working closely with technical experts, failure analysis experts and other key people throughout the world
• Work together with team members to define the customer communication strategy for critical quality issues
• Initiate and drive improvement measures on customer satisfaction
• This job is suitable for fulland part-time.

Profile

You listen actively to your customers and consider their points of view in order to balance the customer requirements with the interests of Infineon. Besides that, you have the courage to reject or reformulate customer requests that appear unreasonable and the ability and tenacity to represent your customers’ interests within the Infineon organization. Additionally, you live up to high-quality standards, have a good sense of costs, and strive for continuous improvement. Furthermore, you are able to function and remain calm even when working in stressful situations while dealing with customer complaints.

Beyond, you are best equipped for those tasks if you have:

• A degree in Electrical Engineering, Quality Management, Physics or similar
• as well as the associated technical understanding
• At least 5 years of relevant working experience in Quality Management preferably in the automotive or semiconductor industry
• Extensive experience in direct communication with Automotive Tier 1 suppliers and OEM's
• Good knowledge of quality management methods, procedures, statistics and tools
• (e.g. 8D and 5Why problem solving and Six Sigma)
• Excellent communication skills in English; fluency in German, French or Spanish is highly desired
• Occasional willingness to travel (within Europe and possibly to Asia and/or North America)