M365 Endpoint Administrator & Support for end-users (m/f/n), Luxembourg

Vous souhaitez poursuivre une carrière dans un domaine passionnant et une entreprise innovante? Creos, membre du groupe Encevo, est constamment à la recherche de talents diversifiés que le groupe s’engage à encadrer et développer en vue de permettre un épanouissement professionnel et personnel.

Travailler pour Creos, c’est travailler pour un employeur engagé et visionnaire, qui joue un rôle actif dans la transition énergétique, en créant des perspectives durables et innovantes tout en veillant aux intérêts de ses collaborateurs et partenaires.

Mission

• You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
• You provide daily reporting activities to the IT Support Coordinator
• You daily support end-users in standard services (standard requests and incidents)
• You support resolution of any kind of support request
• You perform system monitoring to proactively identify operational issues and system management activities
• You act on production Servers/Environment in an analysed, controlled and risk aware manner
• You maintain information systems components efficiency according to defined procedures and service levels
• You support other Group IT entities on daily management of systems
• You help end-users in their use of standard services and applications
• You implement solutions for our business and our IT infrastructure
• You provide high quality support for any kind of incident
• You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
• You guarantee an efficient incident management, meaning incident resolution under the SLA
• You will participate in the on-call 24/7 support of our critical infrastructure

Profile

• You hold a bachelor’s degree or an equivalent diploma in IT
• You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
• You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
• You have knowledge of PowerShell scripting for performing various support and administrative tasks
• An ITIL certification is preferable
• You have good communication and analytical skills
• You are results oriented, resistant to stress and user oriented
• You are proactive, curious, flexible and you collaborate with others to solve incidents
• You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset