Internal Customer Service (H/F), Waterloo

Constantia Flexibles is one of the world's leading manufacturers of flexible packaging and labels. The group supplies its products to numerous multinational corporations and local market leaders in the food, pet food, pharmaceuticals and beverage industries.

In recent years, the group has developed from a supplier with a strong European regional focus into a group which is active on a global level in the world's most attractive and fastest-growing markets for flexible packaging and labels. Constantia Flexibles stands for premium positioning, leading technology, customer proximity and highly efficient production facilities.

In total, Constantia Flexibles has over 3,000 customers worldwide. Close to 10,000 employees in almost 80 group companies, more than 50 production locations in over 20 countries supply innovative flexible packaging solutions on a global level. The business of Constantia Flexibles is divided into three divisions - Food, Pharma and Labels.

Tasks

• Take ownership of customer orders from order receipt to invoice: process related information in a timely manner to our production sites based abroad (Europe)
• Proactively seek out and process customer orders: you will be the key-partner to coordinate between the customers and all other departments involved in the production process. You will be involved with departments including graphics, logistics, accounting among others.
• Maintain and improve the level of customer service to all customer categories.
• Handle customer claims in collaboration with QC and R&D. Raise and follow up customer complaints and actively notify the customer of the status in order to keep track of opportunities to improve processes and to avoid repetition of similar non-conforming events.
• Support our Key Account Managers: collect and communicate product-, order-, customerand process-related information to enable sales / tender negotiation and preparation of quotation.
• Receive, monitor and follow up forecast and actual customer data to ensure accurate supply chain planning processes.
• Control of all billing and delivery of the payment process to agreed timescales.
• Back up for the other Team members in the Waterloo office

Profile

• Degree educated with significant experience in an international customer service environment.
• Fluent in Dutch and French; professional competence in German and English.
• Have excellent organizational skills, verbal and written communication skills.
• Able to work independently and to set priorities
• Highly motivated and proactive
• Team player, enthusiastic, positive personality, results driven, problem solving
• Ability to work in a fast-paced, international environment
• Ability to build strong business relationships with both customers and colleagues
• Proficient with computer and software applications including MS Word, Excel, and Outlook
• Willing to learn new internal IT Systems.

Offer

• We offer a responsible and challenging collaboration in a strong growing, global acting multicorporate enterprise.
• If you are interested in being part of an international, flexible and highly motivated team, please do not hesitate and send us your application