Innovation & Digitalization Analyst - Customer Portals & Apps (m/f/d), Esch-sur-Alzette

Your tasks

• You participate in (and lead when applicable) digitalization initiatives, products and/or concepts in the Sales Business Unit, mainly focusing on Customer Portals, Digital & Salesforce initiatives
• You continuously improve on our online channels and customer portals
• You oversee the overall customer experience, and new functionalities development for our online portals and apps
• You document and improve existing processes and deliver clear analysis documents, establishing yourself as interface between business and IT teams
• You establish yourself as a change agent and ease the optimizations’ acceptation across the impacted operational functions and stakeholders
• You participate actively in the BU Sales’ products and services management activities, including post-deployment support, management of providers and continuous improvement

Your profile

• You hold a master’s degree in Business Administration, Economics, Engineering or similar
• You ideally have a previous working experience in the energy sector or in consultancy
• You have worked on projects related with the Salesforce ecosystem and/or Data Analytics
• You have a direct experience in managing transactional websites/portal projects/apps
• You are focused on customer needs and result-driven
• You show creativity, motivation, and eager to learn with a high sense of attention to details
• You have excellent verbal and written communication skills in English and French. A good knowledge of Luxembourgish will be considered a plus.

What we offer

“Together we build the future of Luxembourg’s energy transition”

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with additional benefits
• A significant stability of employment and the possibility to evolve within the Group
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home