Customer Success Executive (m/f/d), Berlin

TolaData (www.toladata.com) is a social company that provides a web-based software developed for the not-for-profit sector to support program management and monitoring & evaluation (M&E). We provide an intuitive software solution to increase transparency and make it easier for organisations to create positive impact with their programs.

Based in Berlin, Germany, we are looking for a full-time Customer Success Executive. This is a junior role and a great opportunity for someone with an interest in the not-for-profit sector and “Tech for Good” who wants to also develop their client facing skills..

Your Tasks

• You engage and offer support to users through live web chat or email.
• You support in onboarding new clients.
• You assist with data entry to help set up new clients in the system
• You analyse customers’ issues and support the team in constantly improving TolaData.
• You help our sales team identify new leads and engage relevant organisations.
• You contribute to the ongoing development of user support materials such as help centre articles, our in-app product tour and user guides.

Your Talents

• You enjoy the contact with customers and work reliably, independently and with a highly customer-orientated approach
• You have an excellent and comprehensive verbal expression in either both English and French or English and German.
• You like working in an international team and appreciate exchanging ideas and knowledge with colleagues
• Ideally you have relevant studies or professional experience, such as in an NGO or providing customer support for a software company
• You are interested in supporting the not-for-profit sector, engaging with NGOs and their teams around the world

Our Offer

• Be part of making a value driven product a success
• Be part of an international team, working with experts from a wide range of backgrounds, from NGOs and software development
• Flat hierarchies in a small team with a great working environment
• 30 vacation days annually