Application Manager (H/F), Ile De France

Missions

He/she manages the performance of one or several applications (from the “services catalogue” or on request) throughout their life cycle.

Key Accountabilities

• Monitor incoming demands regarding these applications and propose solutions in line with the overall system capability, and create and manage a service catalogue for existing and new services
• Define and manage the support services and supervise the application functionality, optimizing the application development, its performance (from the "service catalog" or on request) and delivering the service in accordance with established SLAs, and taking proactive action to ensure a stable and secure application within its infrastructure and avoiding any potential service disruption
• Manage implementation/release projects and participate in the key steps of the implementation
• Define and review KPIs, metrics and SLAs and monitor performance
• Ensure the corrective, evolutionary and technical maintenance of the applications; coordinate any interventions that are needed in order to deal with maintenance for level 2 and 3 issues; identify project risks and define action plans to mitigate; and manage escalations, crises and exceptional situations and define the emergency action plans
• Produce documents and templates describing products, services, components of the application to establish compliance with relevant documentation requirements; ensuring they are valid and up to date and that functions and features are documented in an appropriate way
• Participate in the selection of external suppliers as well as the outsourced services under contract; whilst managing the vendor contracts (Technical, Commercial and Legal aspects)
• Develop and maintain effective relationships / communication with internal users and/or external suppliers
• Coordinate the internal/external human resources within his/her scope of responsibility
• Ensure the development of expertise and know-how in his/her field of responsibility

Required experience

• Significant experience maintaining a group wide application within strong service level agreements
• Significant experiences in Retail or front office domain

Key Professional skills

• Knowledge of business and operation support systems applications
• Ability to interact effectively, demonstrate influence and conciliation leading others to embrace his/her opinion and reach a positive, accepted closure to a conflict
• Ability to develop collaborative/cooperative working, working in a team with members from different expertise, places and cultures to achieve collective goals
• Ability to manage complexity/ Acts with transversal management skills
• Ability to generate short and long term performance reports and to communicate project progress to all relevant parties (Resource tracking, milestone tracking, budget tracking)
• Ability to understand overall business strategy, long term user/ customer needs and translate that into IT Strategy
• Actively listen to internal/ external customers and articulate / translate their needs into IT implications. Evaluate and challenge the customers’ demands to ensure their alignment with the defined strategy
• Excellent written and oral communication skills
• Fluent English (mandatory)